Saturday, December 18, 2010
Airlines
British Airways cancelled our flight from DC to Johannesburg (stopping in London). They won't refund it unless we cancel our return flight. They should be able to give a refund or credit with the airline without canceling the return flight. There should be a law that requires airlines to give refunds or credits without canceling return flights. I've heard arguments like, "Oh, they treat it as one booking. That's why." I'm sorry, but that doesn't cut it. If you have to make your system work better to comply with that law, then a lot of good will have been done by the law, and a lot of computer programmers and engineers will have a good problem to work on: allowing airlines to keep track of flights, not trips. If I cancel one leg of my trip, I should not have to cancel the rest of it to receive a refund or credit with the airline.
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